Received a trial voucher from Standard Chartered Bank to try the service for Passage New York.
The trial package is very attractive.
All the below for only SGD88.
1) Premium Facial with Vitamin C whitening & Diamond peel
2) Body Massage or Body Slimming with Bellino wave
3) Full Leather Lizzy bag
4) Passage New York Dress Limited collection
I booked an appointment 2 weeks ago & went today.
Totally disappointed & glad that I didn't sign any package.
Firstly, the place was not easy to find for me.
I called them for direction & due to some communication breakdown I was late for around 20 minutes.
They told me since I was late, everything need to rush...
Throughout the session, I think I had apologized around 4 to 5 times for being late.
Definitely not a good start.
They didn't even appreciate me for searching & rushing over in the rain at all :(
All I felt was they were blaming me for jeopardizing their schedules.
I heard other customers cancelled their appointment.
I didn't cancel..yet not appreciated.
Anyway, I was disappointed when the therapist told me my skin condition is not suitable for Diamond peel.
This is one of the reasons I went but not fulfill.
The therapist was ok & I kinda like the way she explained the steps & things used on my face.
After the facial was the massage.
Rush again.
They never asked me which massage I want. :(
I think they just gave me the cheaper one which is just the body massage as the duration was only 45mins.
I have never experience such a painful massage in my life before.
Throughout the session my eyes were wide open from the pain.
Yes I know I was stupid for not voicing out to her but at that moment I really thought maybe painful is more effective?
I was totally wrong...my body is aching now :(
Lastly came the hard selling part.
The lady was telling me all the bad things about my skin & sounded as if I have the worst skin on earth & she's trying to save me from being the last.
If I'm the last, she'll be 2nd last...her skin was so terrible as well!
Scars & lines all over her face...
Pot calling the kettle black! Not convincing at all ~
When I told her I have no budget to buy any package now..she thoughts of all the possible ways!
3, 6 or 10 sessions...pay in either 12, 24 or 36 months interest free, she emphasized.
In the end each session still cost SGD180!!
I rejected strongly & her attitude changed totally!
Her face was blacker than the charcoal!
When paying, she asked her staff to get me the bag & she wrote Black Lizzy bag on the receipt.
However, when I was on the bus, I saw my bag was actually brown.
Is that staff colour blind?
I was so diappointed because I wanted the black one.
I know I was stupid for not checking but I just wanna get out ASAP & they packed it in a bag making me difficult to check on the spot.
Lastly, I waited a while for the dress which they never even mention.
So, I asked & they told me no more stock.
They even didn't bother to inform me at all!!!
I read back the 4 items in that voucher...SIGH ~~
DISAPPOINTING!
I'm really glad I didn't sign any package if I'm getting that level of service.
No wonder tourists are complaining about Singapore's service standard.
Me as a Singaporean can feel the low standard too!
I rather spend the money at Batam's spa & be treated & served like a queen!
"You can start right where you stand and apply the habit of going extra mile by rendering more service and better service than you are now being paid for." ~ Napoleon Hill
